Permanent Careline Representative | Dischem Vacancies
Job Description
Dischem Vacancies | Careline Representative
Job Type: Permanent
Job Location: Midrand, Gauteng
Job Sector: Customer Service
Careline Representative Opportunity at Dis-Chem
Dis-Chem Pharmacies is seeking a dedicated Careline Representative to join our team at the Head Office in Midrand. In this role, you will interact with customers, address inquiries about products and services, and resolve complaints to ensure a seamless experience.
Minimum Requirements
Essential:
- Grade 12/Matric
- Minimum 1 year of experience in administration or public relations
Advantage:
- Relevant qualification in administration, customer service, or public relations
Job Specification
- Accurately capture data and complete documentation.
- Process and report transactions via TRMS systems.
- Facilitate effective communication within customer service and benefits programs.
- Escalate daily customer compliments, complaints, and product sourcing requests to supervisors.
- Maintain clear external communication with customers and provide timely feedback.
- Update Store Managers and relevant teams on Dis-Chem Online store matters.
- Serve as the primary contact for general queries, compliments, and complaints.
- Assist customers with inquiries and route them to appropriate departments when needed.
Competencies
Essential:
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Strong administrative and customer relations skills
- Fluency in English and a 2nd Additional Language (read, write, speak)
- Understanding of POPI and Consumer Protection Act regulations
- Excellent verbal and written communication skills
- Problem-solving abilities, patience, and composure under pressure
- High levels of integrity, accuracy, and attention to detail
Special conditions of employment:
- South African citizenship
- Clear MIE, criminal, and credit checks
- Valid driver’s license and reliable own transport
Remuneration and benefits:
- Market-related salary
- Medical aid contribution
- Provident fund
- Staff account privileges
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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